Frequently Asked Questions
How do I place an order?
Browse our products, add your selected items to your cart, and complete the checkout process. Once your order is confirmed, you'll receive a confirmation email.
How do I submit a warranty claim?
Simply contact our support team with your order number, a description of the issue, and photos if applicable. We'll guide you through the warranty process.
How long does shipping take?
Lithuania: 1–2 business days Baltic States: 1–3 business days Europe: 3–7 business days (depending on destination)
How long does the warranty process take?
Warranty processing times vary depending on the product and manufacturer, but we'll keep you informed throughout the entire process.
How much does shipping cost?
Shipping costs are calculated automatically during checkout based on your destination and the size of your order.
I’m new to foiling. Which AXIS setup should I choose?
If you're just getting started, contact us before ordering. We'll help you choose the best combination of board, mast, fuselage, and wings based on your skill level, weight, and preferred riding discipline.
Is online payment secure?
Yes. All payments are processed through secure, encrypted payment gateways.
What are your business hours?
Monday – Friday: 09:00 – 19:00 (Lithuanian Time)
Saturday: By appointment
Sunday: Closed
What should I do if my item arrives damaged?
Please contact us immediately and provide photos of the damaged product and packaging. We'll resolve the issue as quickly as possible.
Which countries do you ship to?
We deliver to most European countries. If you're unsure whether we ship to your location, please contact us.
