FAQs
Frequently Asked Questions
Product
Are you an official AXIS Foils distributor?
Yes. AXIS Foils Baltic is an official distributor of AXIS Foils, providing genuine products, expert advice, and manufacturer-backed support.
Are all products genuine?
Absolutely. Every product we sell is 100% authentic and sourced directly from the official manufacturer or authorized suppliers.
Can you help me choose the right foil setup?
Yes. Whether you're into wing foiling, surf foiling, downwind foiling, pump foiling, wake foiling, prone foiling, SUP foiling, or using Foil Drive, our team will recommend the ideal setup based on your experience, weight, and riding style.
I’m new to foiling. Which AXIS setup should I choose?
If you're just getting started, contact us before ordering. We'll help you choose the best combination of board, mast, fuselage, and wings based on your skill level, weight, and preferred riding discipline.
Do you sell complete foil packages?
Yes. We offer complete packages including front wings, rear wings, fuselages, masts, boards, Foil Drive systems, and all essential accessories.
Do you stock Foil Drive products?
Yes. We stock the latest Foil Drive systems, batteries, chargers, accessories, and compatible AXIS Foils equipment.
Can I order spare parts separately?
Yes. We stock a wide range of replacement parts including front wings, rear wings, masts, fuselages, screws, hardware, board accessories, and more.
Do your products include a warranty?
Yes. All products are covered by the official manufacturer's warranty according to the manufacturer's warranty policy.
Why buy from AXIS Foils Baltic?
As an official AXIS Foils distributor, we offer genuine products, competitive prices, fast Europe-wide shipping, expert technical advice, after-sales support, and access to the latest AXIS and Foil Drive products.
Orders
How do I place an order?
Browse our products, add your selected items to your cart, and complete the checkout process. Once your order is confirmed, you'll receive a confirmation email.
Can I modify or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Also you can check here
Can I pre-order out-of-stock products?
Yes. Some products are available for pre-order. Contact us for estimated availability and delivery times.
Do you offer local pickup?
Yes. You can collect your order from our showroom in Vilnius by prior arrangement.
Payments
Can businesses purchase with a VAT invoice?
Yes. Business customers can provide their company and VAT details during checkout to receive a VAT invoice where applicable.
Will I receive an invoice?
Yes. An invoice will automatically be sent to your email after your order has been processed.
Is online payment secure?
Yes. All payments are processed through secure, encrypted payment gateways.
Which payment methods do you accept?
We accept major credit and debit cards, bank transfers, and other secure payment methods available during checkout.
Shipping & Delivery
Do you ship internationally outside Europe?
Please contact us before placing your order. We'll do our best to arrange international shipping whenever possible.
How much does shipping cost?
Shipping costs are calculated automatically during checkout based on your destination and the size of your order.
How long does shipping take?
Lithuania: 1–2 business days Baltic States: 1–3 business days Europe: 3–7 business days (depending on destination)
Which countries do you ship to?
We deliver to most European countries. If you're unsure whether we ship to your location, please contact us.
Do you ship across Europe?
Yes. We ship AXIS Foils, Foil Drive systems, boards, accessories, and spare parts to customers throughout Europe.
Returns & Warranty
How long does the warranty process take?
Warranty processing times vary depending on the product and manufacturer, but we'll keep you informed throughout the entire process.
How do I submit a warranty claim?
Simply contact our support team with your order number, a description of the issue, and photos if applicable. We'll guide you through the warranty process.
What should I do if my item arrives damaged?
Please contact us immediately and provide photos of the damaged product and packaging. We'll resolve the issue as quickly as possible.
Can I return my order?
Yes. Eligible products can be returned within the return period according to our Returns Policy. Products must be unused and in their original condition.
Support
Do you offer support in English?
Yes. We provide customer support in English and Lithuanian, making it easy for customers across Europe to get expert assistance.
What are your business hours?
Monday – Friday: 09:00 – 19:00 (Lithuanian Time)
Saturday: By appointment
Sunday: Closed
How can I contact you?
You can reach us via our contact form, email, or phone during business hours. We'll respond as quickly as possible.
Can I get advice before placing an order?
Of course. Whether you're buying your first foil or upgrading your equipment, we're happy to help you choose the best setup for your needs.
Do you have a physical showroom?
Yes. You're welcome to visit our showroom in Vilnius to see selected products and receive expert guidance from our team.
